FAQs

Find answers to our most frequently asked questions.

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What is Frosty Fig?

Frosty Fig is your go-to destination for magical Christmas gifts! We specialize in cozy matching pajamas, festive mug sets, paint-by-numbers kits, candles, and building block toys—perfect for creating joyful holiday moments.

Where do you ship?

We currently ship to most countries, including the United States and Europe. Please note that delivery times may vary depending on your location.

How long does shipping take?

United States: 7-10 business days

Europe: 7-10 business days

Other regions: 10-20 business days

How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email. Please allow 48 hours for the tracking information to update.

What is your return policy?

We accept returns or refunds for items that are damaged, defective, or significantly different from their description. To initiate a return, contact us within 7 days of delivery with your order details and photos of the issue. Please see our Returns and Refunds Policy for more details.

Can I cancel or modify my order?

Orders can be canceled or modified within 24 hours of purchase. After this time, we cannot guarantee changes as the order will be in the fulfillment process.

Do you offer gift wrapping?

At this time, we do not offer gift wrapping. However, our products arrive in attractive, ready-to-gift packaging.

Are there any customs or import fees?

For international orders, customs or import fees may apply and are the responsibility of the customer. These charges vary by country.

What if my item arrives damaged or incorrect?

If your item arrives damaged or incorrect, please contact us within 7 days of delivery at frosty.fig@outlook.com. Provide your order number, a description of the issue, and clear photos, and we’ll work to resolve the issue promptly.

How do I contact customer support?

You can reach our customer support team at frosty.fig@outlook.com. We’re here to help with any questions or concerns!